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We have compiled a selection of questions and answers you might have about EVAN360. If we’ve forgotten anything, feel free to email us at info@evan360.com and we’ll be happy to answer additional questions.
What types of higher education institutions can use EVAN360?
EVAN360 is designed for any higher education institution—universities, community colleges, trade or technical schools, seminaries… you name it. The app can be designed to meet any school’s unique needs.
How does EVAN360 ensure questions are routed to the right person?
We do this through custom request categories and skills matching. You can decide what students see when they open the app (i.e. request categories). You’ll match faculty and staff with corresponding skills to each category so students can automatically connect with the right person every time they reach out.
Do we need to hire more people if we use EVAN360?
Not at all. EVAN360 is a SaaS solution that requires minimal support. In fact, you could implement EVAN360 at your school today. EVAN360 is designed to streamline existing faculty workloads and provide even more flexibility among your existing teams.
There are hundreds of higher ed platforms on the market. How is EVAN360 different?
It’s the first technology of its kind that allows faculty and administrators to simultaneously maintain their organizational structure while eliminating silos for students. You can read more about that here.
It provides students with an instant connection to the right person whenever they need help. Students have an entire support network at their fingertips.
It gives you accurate, relevant insight into specific challenges students face, recurring issues, how long it takes to solve problems, if students are getting questions answered, and so much more. EVAN360 provides reports and data that most apps can’t.
It’s simple and equitable and gives students a single front door for all support.
There’s nothing else like it.
How much does EVAN360 cost?
EVAN360 offers a flexible fee structure. For most higher education institutions, fees are based upon a per student monthly or semester fee. This is a declining fee structure and offers the most flexibility in what services the EVAN360 solution would support. We also offer a monthly or annual fee structure based upon number of services offered for organizations that would like to focus EVAN360 on a specific student service offering. We offer a free pilot program for organizations that would like to try EVAN360 with a small section of the student body for a limited time. Feel free to email us at info@evan360.com for more information.
Is EVAN360 secure?

EVAN360 was built with security in mind. This includes integrability with existing AD/LDAP sign-ons, CloudFront Access control, EVAN360 WAF (web application firewall), and your own private tenant.

To view EVAN360’s security & infrastructure document, click here.

Who provides the support to students?
Any faculty, staff, or administrators at your institution. Who you assign as experts within the app is completely up to you and your school’s specific needs. Faculty and staff are assigned to specific categories in which they are qualified to help so students are sure to get the right answer the first time.
Schools can also incorporate EVAN360 into their work-study program to connect students with the right peer tutor for questions and coursework help.
How long does it take to implement EVAN360? Do you offer training?
EVAN360 can be implemented in a matter of hours once your institution decides which skills will be assigned to faculty, staff, and administrators. We recommend schools start with a pilot department or team to assess what skill categories fit best.
EVAN360 provides live training to the people in your institution who will be administering the solution through our assigned customer support team and the resources found in our Admin Guide online. Very little end-user training is required.
How long does it take to learn how to use EVAN360?
EVAN360 is simple and intuitive. Students and faculty know how to use it right off the bat. Becoming acquainted with the app and training others to use it is easy. Implementation can happen in a matter of hours and it’s accessible via desktop and mobile app.
Have a question we should add to this list? Let us know!

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